How to Fix the Selfie Upload Problem in TM and Globe SIM Registration

Many users are experiencing errors when uploading photos or selfies during registration, such as “registration failed” or “upload picture less than 2 MB,” during TM and Globe SIM registration. This issue can be solved with a few simple steps. The photo upload error typically occurs due to the image’s size and quality. To fix this, take a photo with your mobile phone camera, then take a screenshot of this photo. They will reduce the image size.

Just click here for a step-by-step guide on how to register your SIM and ensure it is appropriately registered and active. Below we have provided a detailed guide that will help you upload the selfie or photo properly while SIM registration.

Selfie Upload Problem for TM SIM Registration

Issue	Possible Solution
Selfie failed to upload	Check internet connection stability
The file size is too large	Compress or reduce the file size.
Incorrect file format	Ensure selfies are in JPG, PNG, or JPEG.
Browser issues	Use a different browser (e.g, Chrome).
Device Compatibility	Try a different device.
Cache and Cookies	Clear browser cache and cookies.
Server Downtime	Retry after some time during non-peak hours.

Selfie Upload Problem in TM SIM Registration

TM SIM registration Photo/photo uploading is one of the common errors that every user can face while SIM registration. Here are some precautions that you should take to overcome the Selfie Upload Problem in SIM registration.

Take a proper selfie in which your whole face is completely shown.
Adjust your camera settings to low resolution to take a selfie with reduced size and resolution.
Take a screenshot of your captured photo. In this way, the size of the picture will be reduced.
If you can face the issue of uploading photos, then compress the picture and reduce its size. For this purpose, you can use an image compressor available online.
Your picture must be in JPG, PNG, PDF, or HEIC format. If you need to convert your photo to one of these required formats, you can use an online image converter tool.

Signal and Network Problem

Signal and network problems are one of the most common reasons for SIM registration failure. Sometimes, SIM registration failed due to a bad network connection. To overcome this issue, make sure that your internet connection is stable. Wait for a good network and try again when the network is stable or a good connection.

You can also use the TM SIM Registration App to easily register your SIM right from your phone if you have network problems. Just click here to download the TM SIM Registration App and complete your TM SIM registration.

Incorrect Information Problem

Sometimes the registration problem occurred because incorrect information was entered. You can easily solve this problem by entering the correct information. Here I can explain some points that the document of information needs to register.

OTP code received during registration
Your name
ID card name

Information required during Globe and TM SIM Registration for Minors. Here is the list of information needed for a minor’s issue.

Minor’s Full Name
Date of Birth
ID Card Number
Address
Parent/Guardian’s Name
Contact Number
Relationship to Minor

Check the information that you enter before submitting the SIM registration application form. Make sure that you enter the information correctly. Always upload a correct and clear image of your original ID card. The required size of the image is 2MB. You can use the image compressor to get the necessary size of the ID card. You can easily fill in all the information following these steps and the given instructions, and you can overcome the SIM registration problems.

Selfie Upload Failed

This refers to a common issue encountered during the SIM registration process with TM and Globe networks in the Philippines. As part of the SIM Registration Act, users are required to upload a clear selfie along with their valid ID for identity verification. When the selfie upload problem occurs, users often experience one of the following problems:

Common Reasons for Failure

Poor Internet Connection
A weak or unstable connection can interrupt the upload process.
Large File Size
If your selfie photo is too large, it may exceed the system’s upload limit.
Unsupported File Format
Only specific formats like .JPG, .PNG, or .JPEG are usually accepted.
Blurry or Unclear Photo
The system may reject low-quality or dark images that can’t verify your identity.
Server Errors or Website Glitches
Sometimes, the issue is on TM or Globe’s side, especially during high traffic.

How to Fix It

Switch to a stronger internet connection (like Wi-Fi).
Make sure your selfie is clear, well-lit, and matches your ID photo.
Resize the image to under 2MB, and save it in .jpg or .png format.
Try using a different browser (like Chrome or Firefox).
Clear your browser’s cache and cookies before retrying.
Try again during off-peak hours when servers are less busy.

Selfie Upload Problem

Many users face the selfie upload problem during TM and Globe SIM registration. The most common problem is the photo not uploading, loading endlessly, or returning an error. This blocks the registration from being completed.

Common Causes

Poor Internet Connection
Slow or unstable data can prevent your selfie from uploading properly.
File Size Too Large
If your photo exceeds the allowed file size (usually under 2MB), it may not upload.
Wrong File Format
Only JPEG or PNG formats are accepted. Other formats like HEIC (common on iPhones) will fail.
Browser Compatibility Issues
Some browsers (especially older versions) are not fully compatible with the registration site.
Server-Side Glitches
Globe or TM’s website may have temporary downtime or upload errors.

How to Fix

Check Your Connection
Use Wi-Fi or strong data. Avoid weak signals or mobile hotspots.
Compress Your Image
Use free online tools like Tiny JPG or Photo Compressor to reduce the file size.
Convert File Format
If you’re using an iPhone and the image is in HEIC format, convert it to JPG using online converters.
Use an Updated Browser
Open the registration site in Google Chrome or Mozilla Firefox (latest version). Avoid outdated or niche browsers.
Clear Browser Cache
Clear cookies/cache from browser settings and restart the browser before retrying.
Try Incognito Mode
Incognito/private mode disables browser extensions or cache that may interfere.
Switch Devices
If it doesn’t work on your phone, try using a laptop or desktop.
Try at Off-Peak Times
Heavy traffic during peak hours may slow the system. Try early morning or late night.

Upload Guidelines

Use Clear Lighting
Avoid shadows, glare, or filters. Your face must be visible.
Straight Face Angle
Take a selfie from the front—not from above, below, or tilted.
Neutral Background
Avoid busy or messy backgrounds. Use a plain wall if possible.
Don’t Wear Accessories
Remove sunglasses, caps, or anything that hides your face.

Conclusion

The photo uploading issue with TNT, TM, and Globe SIM registration is straightforward to solve. Just upload the photo in the required size and format. In some cases, the registration issues also arise from incorrect information. The issue is also caused by a bad internet connection. If you have any other problems or errors with TM SIM registration, you can visit this page to find solutions for TM SIM registration errors.

Here we describe all the information about SIM registration and selfie uploading errors. If you face all these problems, you can contact the helpline number, which will provide you with a solution. Get more Knowledge about the TM Sim, like their errors, loads, selfie problems, and many more.