How to Deactivate TM SIM Card Online in the Philippines 2025

The deactivation of TM SIM is very easy, as it includes a few simple steps. In some situations, it is necessary to deactivate the SIM card. Sometimes the user of a Touch mobile SIM wants to deactivate it for personal reasons. Here we provide all the details on how to deactivate the TM SIM card. We provide you with four simple and easy methods to deactivate the TM SIM card. You can use any method that you can think of that its easy.

TM SIM Deactivation Information

Item	Details
Deactivate	Online or by calling customer support (888)
Cost	Free
Reactivate	Not possible; need a new SIM.
Timeframe	Instant, up to 24 hours.
Pre-deactivation Steps	Back up contacts and transfer balance.
Data Retention	Some data may be retained by TM.
Documents Needed	Valid ID and registered mobile number.

How to Deactivate TM SIM Card

There are four easy and simple methods to deactivate your TM SIM card. Each method works well. We instruct you step-by-step on all the methods of TM SIM card deactivation below.

Customer Helpline service:

The helpline provides a solution for every issue of their customers. You can deactivate the SIM with the help of customer care by following the steps below.

First of all, dial 808 or *888# with your TM or Globe SIM.
Provide the asked details. Usually, details like user name, ID card number, and SIM number are required.
Asked the support member to deactivate TM SIM Card.
Provide the reason for deactivation.
The SIM will be deactivated within 24 hours. If it is taking more time for deactivation, contact the support once again.

Visit Globe Store:

It is the best method to deactivate TM SIM Card. Visit your nearest Globe store and ask for Touch Mobile SIM deactivation. Bring the following documents with you while visiting the store.

Valid ID
Sim Ownership proof
The staff will verify the SIM ownership and start the SIM deactivation process. The SIM will be deactivated in a few minutes.

Deactivate Sim through the GlobeOne App:

It is also an easy way to deactivate TM SIM card online. In this way, the GlobeOne app is used for deactivation. You can download the GlobeOne app or the TM SIM registration app easily here. Here are some steps to deactivate TM SIM card. Follow these steps for successful deactivation.

Open the Globe One app on your mobile.
Go to the support section and click on the Sim deactivation button.
Provide the required information and follow the screen instructions.

Using the NTC Website for TM SIM deactivation:

The NTC Website is another option for SIM deactivation that works for deactivation our lost personal TM SIM. Follow these steps to deactivate the lost Touch mobile SIM card by using the NTC website.

First, visit the NTC Website.
You will find a complaint form on the website. In the form, fill in the username section.
Now upload the required documents. The required documents are as follows:

A copy of a government-issued ID
Student ID (for students)
Birth certificate or NBI clearance (if no ID is available)

Now, enter the Number of the lost SIM and a valid email address.
Write a short note to explain your complaint and upload it.
Click on the submit button for confirmation. You will receive a confirmation soon. Congratulations, your SIM is deactivated.

Steps to deactivate a TM SIM for Minors

Follow these steps to deactivate a TM SIM for Minors

Parental Consent: A parent or guardian must be present.
Contact TM: Go to a TM store or call 888.
Provide IDs: Bring the minor’s SIM and IDs for both.
Follow Instructions: Staff will help you with the process.
Confirm Deactivation: Check that the SIM is deactivated.

Reason for TM SIM deactivation

Prolonged Inactivity

If the SIM has not been used (for calls, texts, data, or load transactions) for a long period (usually 120 days or more), it may be automatically deactivated.

No Load or Balance Activity

TM may deactivate SIMs that haven’t had a load top-up or any paid activity for an extended time.

Failure to Register SIM (SIM Registration Act)

As mandated by the Philippine government, all SIMs must be registered.
Unregistered SIMs were permanently deactivated after the deadline.

Violation of Terms of Use

Engaging in activities such as:
Spamming
Fraud
Using the SIM for illegal purposes may lead to forced deactivation by the telco.

Technical Issues or Network Errors

In rare cases, SIMs may be deactivated due to:
Network migration
System errors
Issues with the SIM hardware

SIM Swapping or Porting

If the number was ported to another network or a SIM swap was requested, the old SIM gets deactivated.

Precautions for TM SIM deactivation

Precautions for TM SIM deactivation: Take the following precautions before deactivating a mobile SIM card.
Contacts Backup: Back up all your important contacts. After deactivation, all contacts will be permanently lost.
Pay the remaining bills: Make sure to pay all the remaining bills before you deactivate your SIM.

Conclusion

We are provided with all the methods of deactivating the TM SIM card. All the methods are easy and simple, which the user can understand easily. If you can successfully deactivate the TM SIM by using these methods. If you can deactivate TM SIM card, they’re gone permanently. So think well before the deactivation.